Privacy Policy

1. Introduction

SMS Relay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS messaging service that integrates with Slack.

By using SMS Relay, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Slack Account Information: When you install SMS Relay, we receive basic information from Slack including your workspace ID, user ID, and team information.
• Contact Information: Email address and other contact details you provide when contacting support.
• Payment Information: Billing information processed securely through Stripe (we do not store credit card details).

2.2 SMS and Communication Data

• SMS Messages: Content of SMS messages sent and received through our service.
• Phone Numbers: Phone numbers associated with your SMS communications.
• Message Metadata: Timestamps, delivery status, and routing information.

2.3 Technical Information

• Usage Data: Information about how you use our service, including features accessed and frequency of use.
• Log Data: Server logs, IP addresses, browser type, and access times.
• Device Information: Information about the devices used to access our service.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide SMS messaging functionality and integrate with your Slack workspace.
• Message Routing: To send and receive SMS messages on your behalf.
• Account Management: To manage your subscription, billing, and account settings.
• Customer Support: To respond to your inquiries and provide technical support.
• Service Improvement: To analyze usage patterns and improve our service.
• Legal Compliance: To comply with applicable laws and regulations, including SMS compliance requirements.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

4.1 Service Providers

• SMS Carriers: To deliver SMS messages through telecommunications networks.
• Slack: To integrate with your Slack workspace and deliver messages to channels.
• Payment Processors: Stripe processes payments securely on our behalf.
• Cloud Infrastructure: AWS and other cloud providers that host our service.

4.2 Legal Requirements

We may disclose information when required by law, court order, or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or abuse of our service
• Comply with SMS regulations and carrier requirements

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols.
• Access Controls: Limited access to personal information on a need-to-know basis.
• Regular Audits: Regular security assessments and monitoring.
• Secure Infrastructure: Use of secure cloud infrastructure with appropriate safeguards.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet SMS compliance and carrier requirements

SMS message content is typically retained for 90 days unless longer retention is required for compliance purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal requirements.
• Portability: Request a copy of your data in a portable format.
• Opt-out: Unsubscribe from marketing communications or cancel your service.

To exercise these rights, contact us at smsrelayhelp@gmail.com.

8. SMS-Specific Privacy Considerations

Additional privacy considerations for SMS services:

• Consent: SMS recipients must provide explicit consent before receiving messages.
• Opt-out: Recipients can opt-out at any time by replying "STOP".
• Carrier Sharing: SMS carriers may have access to message content for delivery and compliance purposes.
• Regulatory Compliance: We comply with TCPA, CAN-SPAM, and other applicable regulations.

9. International Data Transfers

Our service is primarily operated in the United States. If you are accessing our service from outside the US, your information may be transferred to, stored, and processed in the United States. We ensure appropriate safeguards are in place for international data transfers.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: